top of page

SHIPPING POLICY

We operate a simple shipping policy.

 

All shipping is free of charge.  We use couriers for our shipping which means that you will receive a tracking number when your order is dispatched. 

RETURNS AND REFUNDS

We want you to be 100% Satisfied with your Superspree product.

​

If you change your mind within 30 days of ordering, we will refund you in full.  If you have already received your Superspree product, we will process your refund minus any shipping costs incurred once we are in receipt of your products in an unopened condition.

​

If you receive faulty goods, please return them to us and we will replace them free of charge.

WARRANTY AT SUPERSPREE

We offer a 1 year Warranty on all Superspree products.

​

The warranty is subject to reasonable use, that being use of the devices in accordance with the user guides included when you purchase our products.

We offer no warranty on our products when they are used in ways other than specificed in the use instructions. We cannot fulfil our warranty obligations if you have tampered with the product in any way. 

PRIVACY POLICY

We only collect and store information about you for the purposes of providing services to you. We would never disclose or sell your information to any third party.
 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

​

If you don’t want us to process your data anymore, please contact us at info@superspree.come  or send us mail to The Data Team, Tap BW UG, Kaiserwertherstrasse 135, 40484 Dusseldorf, Germany. 

​

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

​

PLEASE NOTE: Our Website is not intended for children under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect, use, or disclose Personal Data from children under 18. If you believe that we have collected, used or disclosed Personal Data of a child under the age of 18 (or the age of majority in your jurisdiction), please contact us using the contact information below so that we can take appropriate action

©2024 by TapBW UG

bottom of page